Byron Bay & Balgowlah

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Refunds & Returns

Refunds & Returns

Your  satisfaction is our goal and we are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please call us immediately.


If you would like to cancel your order, please contact us as soon as possible and we can try to cancel the order. Please note that your order is processed as quickly as possible to ensure prompt delivery. Once the order has begun processing, we are unable to cancel the order.

Refunds and Returns

If for any reason you are not satisfied with your purchase or you feel the quality of the product is less than you expected, please contact us. We stand behind the quality of our products and we are happy to offer a refund or replacement if appropriate. Some exceptions apply. Please note that misuse, unauthorised use or product tampering may prevent it being accepted for return or may void this policy.

Any claims for shortage or damage must be made within 10 days of receipt of goods.